Terms and Conditions
CUBAISM LTD trading as CUBA HOTEL TRANSFERS
Terms and Conditions
Cubaism Ltd t/a Cuba Hotel Transfers (referred to in the agreement as "we, us or our") acts as a disclosed agent for third party transport providers (the "Supplier"). The contract for the provision of transport service is between you and the Supplier.
1. Introduction
1.1 Our registered office is Unit 30, DRCA Business Centre, Charlotte Despard Avenue, Battersea Park, London SW11HD, United Kingdom. We are limited company registered in England and Wales number 4865245.
1.2 We reserve the right to modify these terms and conditions without notice and so you should view these terms and conditions each time you visit our website.
1.3 Your use of this website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of this website. If you are a consumer your statutory rights are not affected by this agreement.
1.4 Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.
1.5 By ordering any services from our websites, you are entering into a contract with the Supplier for the supply of Services and not Cubaism Ltd. You agree to be legally bound by these terms and conditions of use as they apply to your order.
1.6 If you do not wish to be bound by these terms and conditions then regrettably you may not place an order via our website.
2. Ordering
2.1 To place an order you must follow the ordering procedures set out on our order page of our website. All orders must be placed at least 72 hours in advance of your departure.
2.2 We are entitled, on behalf of the Supplier, to refuse any order placed by you. We do not guarantee to successfully allocate a Supplier to every booking request. In the event that we are unable to allocate your booking request to a Supplier, we will send an email to advise you of that fact. An alternative may be offered which may include additional charges. If your order is allocated, we will acknowledge your booking and issue a voucher on behalf of the Supplier to the e-mail address you have given us on ordering.
2.3 You confirm that all details you provide to us for the purpose of purchasing the Service from the Supplier will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Service. We reserve the right to obtain validation of your credit or debit card details before providing you with the Service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the booking on behalf of the Supplier concerned who will then not perform the Service.
2.4 For bookings that are allocated to a Supplier, a voucher will be produced. Only one voucher is produced for the entire booking, and also covers any return transfers booked. The voucher contains your journey details, the Supplier\'s details and your unique voucher number. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors. You must present this to the driver at the start of your journey.
3. Prices and Payment
3.1 Details of the prices for the Service, and the procedures for payment and delivery are displayed on our website. The applicable price of any Service is the price displayed on our website at the date and time of your order. The price of any Service on our website may change before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.2 below). In accepting these terms and conditions once the price of the Service is confirmed, you waive your right to have the Service fare calculated on a taximeter.
3.2 We will inform you if a Service\'s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Service at the correct price. If you cancel the order, you will receive a refund of all monies you have paid.
3.3 Prices quoted are per vehicle.
3.4 You must pay by credit or debit card at the time of order as set out on the order page of our website. The cards we accept are set out on the payment page of our website.
3.5 If you are booking via a Travel Agent, they are acting as a sub-agent on behalf of the Supplier. You do not have a contract with the Supplier for the supply of Services until full payment has been received by the Supplier. The Supplier will not accept any liability in respect of any confirmed Services until full payment has been received by the Supplier. Once we have received the payment from the Travel Agent, we will be able to place your booking with the Supplier.
4. Special Requests
If you have any special requests, please let us know at the time of booking. We will endeavour to pass on all such requests to the Supplier, however we cannot guarantee that they will be met and we will have no liability to you if they are not.
5. Changes and Cancellations by You
Any cancellation or amendment request must be sent to us in writing, by email admin@cubahoteltransfers.com, and will take effect from the day of receipt. Whilst we will try to assist, we cannot guarantee that any requests for amendments will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier concerned. The Supplier may charge the cancellation or amendment charges shown in their booking conditions. In addition we reserve the right to charge an administration fee of £20.00 per person for any amendments to Services or cancellations.
6. Changes and Cancellations by the Supplier
We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed Services or to cancel them. We will also use all reasonable efforts to find alternative suitable Services for you at no extra cost, but we will have no further liability to you.
7. Our Responsibility
7.1 We act as a booking agent. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited to publishing information on our website about the Services the Suppliers supply; passing on reservation information to Suppliers and informing you of any enforced changes to the terms of your booking. We accept no responsibility for any information about the transfers that we pass on to you in good faith. We accept no liability for any illness, injury, death or loss of any kind. Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.
7.2 Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
7.3 In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
8. Force Majeure
Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any Service because of unforeseeable circumstances beyond our or the Supplier’s control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the Supplier’s control.
9. Your Responsibilities
9.1 It is your responsibility to travel with the booking voucher which lists arrival instructions (which differ at each airport) and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number. This is made clear at the end of the booking process. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking voucher.
9.2 If your flight is diverted, we recommend that you contact our Havana Tourist Centre (see below) as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that neither we nor the supplier will be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.
10. Complaints
10.1 If you encounter a problem with your Service, please inform the Supplier, or call us using the numbers given to you on your booking voucher, and we will immediately endeavour to investigate the matter with the Supplier on your behalf and put things right. Failure to notify us or the Supplier concerned of your complaint at this stage will affect our ability to investigate the matter complained of, and your rights under the contract with the Supplier.
10.2 If you have any service issues upon your return, in relation to services booked through http://www.cubahoteltransfers.com, you should direct them to us via email complaints@cubahoteltransfers.com or by post to Cubaism Ltd, Unit 30, DRCA Business Centre, Charlotte Despard Avenue, Battersea Park, London SW115HD, United Kingdom. We will liaise with the Supplier and endeavour to resolve all service issues within 28 days of notification.
Please note that any complaints must be received in writing within 28 days of the return booking date. (If an one way transfer only - then within 28 days of this date).